AK
AJ K

1 reviews | Active since Mar 2011

10 Oct 2016, 13:35

Bait advertising

<p>Outsurance and DSTV is currently ruining a promotion where you can get 5 movie credits on DSTV Box Office if you get a quote. </p> <p>I went through the 40 min process with Dewald from Outsurance. </p> <p>First they couldn't beat my current premium as their quote was more than double what I pay now, but that's not my issue. </p> <p>I was supposed to get a link via email to claim my Box office credits and still have not received this</p> <p> I did get the unique code via sms but not the link.</p> <p>Today I tried to get help by calling the call centre and after 6 failed attempts I am still no closer to a resolution. </p> <p>I assume Dewald just got my email wrong or...?</p>

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Replies (1)
OUTsurance
OUTsurance's reply13 Oct 2016, 14:39
Official

Dear AJ

We acknowledge your concerns and escalated your details to our Promotions department. Refilwe has since been trying to reach you but unfortunately she has not been successful.

An email was sent with her direct contact details if you can please be so kind to phone her to resolve your query.

Kind regards,

Alet