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Mfuneko M

1 reviews | Active since Sept 2019

10 Sept 2019, 14:24

Bad vehicle insurance

Let me share my disgruntlement with OUTsurance, they have recently invested quite abit in commercial marketing of their brand and products, and talk is very big but guess what they are not any different or better like the rest of the Mickey Mouse insurances,when it’s claim time there’s stories and find any reason to reject your claim.

On the 22-08-2019 the evening my truck got into an accident with my driver and assistant driver, my on of my drivers fled the scene and was supposed to have loaded tiles that evening? To deliver them in the Mthatha surroundings in the Eastern cape . I called OUTsurance and informed them of the accident and the claim commenced, I gave them an initial statement, and when I gathered more information of the accident from ppl around the area and from my drivers, once they brought themselves forward, and I tried to update the information with the claim advisor at that time, who also ******* me at every meeting we had, seemingly his intentions were always about to reject my claim, because I have made changes to my statements, they have rejected my claim and canceled my policy for reasons stating “***** and dishonest”. I could not believe that the same people who proclaims that they on your side can be so unreasonable and unfair about on a claim, I won’t even mention how manipulative their claims advisor who will play with words for you so that can make out any reason to reject your claim

So next time one is looking for vehicle insurance be, on the look out for OUTsurance they not the best that they make themselves out to be. I payed my premiums with the. For over two years I never defaulted on payments of my premiums I paid them on time, my vehicles were all perfect mechanical and roadworthy condition, I have sent all necessary doc, my driver Licence,permits,roadworthy cert, Accident report and they still rejected my claim.

I am going to fight this matter with my attorneys until they come to their senses and

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Replies (1)
OUTsurance
OUTsurance's reply11 Sept 2019, 08:58
Official
Good day Mfuneko,

We have discussed the rejection in detail with you. During our validation process there were discrepancies that were identified to which you acknowledged. 

We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information. Our decision to reject your claim remains unchanged. 

We are not insensitive to the financial loss you are incurring as a result of the rejection of the entire claim.

Regards,
OUTsurance