Bad unacceptable service

I requested a vehicle insurance quote from oursurance and i was assisted by Lebo,they couldn't beat my current insurance and i asked abt the procedure for claiming the R500 or even R1500 because my car is not under finance and i have been with my insurance for 5 years,then he said the value of my car is still over R125k,i understood then Lebo the sales Agent started offering me the house contents cover,i asked him is it NOT going to affect the R500 claim,he said not at all,then after 2 days he called and i agreed with the home content cover,hao after a day i received an email saying i no longer qualify for the R500 claim because i have accepted the home content cover,i called them and tried to explain what really happend then i was told the matter will be referred to the manager who will listen to the recordings and he/she will call me back,i was never called,i called again and i was referred to the cancellation department and the lady wa sympathizing with me shame,what a sweet lady.I will never refer amyone 2 outsurance even if its the last thing to do on earth.i feel like i was ****med,i was *******.what kind of a service is that? So Lebo only wants a sale,he does not care abt anyone,is that the way outsurance treat their clients? It is pathetic because i feel this way becuse of their so called Lebo,the sales agent,this was my first touch with outsurance and ke sa fihla fela i get this kind of experience? Wooow