GN
Granny N
1 reviews | Active since May 2017
17 Aug 2022, 10:01
Bad treatment by Outsurance
My car was taken for repairs to panel beaters on 14 August by Outsurance. The panel beaters assured me that the car will be ready by 29 07 August so I used the courtesy car which was due for return on 12 August. To date neither the panel beaters nor Outsurance can tell me when am I getting my car nor are they answering my mails
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OUTsurance's replyOfficial
19 Aug 2022, 10:40Hello Granny N
We are so sorry about the stressful situation you are in due to the repairs taking longer than anticipated. The authorisation for the repairs was given immediately.
Our claims manager, Marius was also since in contact with you and provided you with an update.
Hloni will contact you shortly to confirm when your vehicle is ready for collection.
Regards
OUTsurance
We are so sorry about the stressful situation you are in due to the repairs taking longer than anticipated. The authorisation for the repairs was given immediately.
Our claims manager, Marius was also since in contact with you and provided you with an update.
Hloni will contact you shortly to confirm when your vehicle is ready for collection.
Regards
OUTsurance
OUTsurance's reply19 Aug 2022, 10:40
Official
Hello Granny N
We are so sorry about the stressful situation you are in due to the repairs taking longer than anticipated. The authorisation for the repairs was given immediately.
Our claims manager, Marius was also since in contact with you and provided you with an update.
Hloni will contact you shortly to confirm when your vehicle is ready for collection.
Regards
OUTsurance
We are so sorry about the stressful situation you are in due to the repairs taking longer than anticipated. The authorisation for the repairs was given immediately.
Our claims manager, Marius was also since in contact with you and provided you with an update.
Hloni will contact you shortly to confirm when your vehicle is ready for collection.
Regards
OUTsurance