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Percy M
1 reviews | Active since Oct 2019
30 Oct 2019, 13:08
bad treatment
I'm not happy about the service I got from Outsurance, I firstly enquired about the access fee then I was told the amount but when I called the claims department I was told about a different access fee, so they ended up rejecting the claim because it falls within my access amount. I was accused of changing the access fee before putting the claim. Outsurance later sent an email saying "the access was changed on 28/10/2019 by the client care adviser after advising me, it was lowered on the advice of the Outsurance adviser".
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OUTsurance's replyOfficial
01 Nov 2019, 09:56Hi Percy
Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Claims Manager to review and assist.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your claim. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
Our Claims Manager contacted you yesterday to address your concerns and discuss our position in the matter. It was communicated to you what transpired on the call between yourself and our advisor regarding your excess. A workable solution was proposed and you advised to revert back to us once you have made a decision.
We are very sorry for the ordeal and any inconvenience as a result.
Regards
OUTsurance
Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Claims Manager to review and assist.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your claim. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
Our Claims Manager contacted you yesterday to address your concerns and discuss our position in the matter. It was communicated to you what transpired on the call between yourself and our advisor regarding your excess. A workable solution was proposed and you advised to revert back to us once you have made a decision.
We are very sorry for the ordeal and any inconvenience as a result.
Regards
OUTsurance
OUTsurance's reply01 Nov 2019, 09:56
Official
Hi Percy
Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Claims Manager to review and assist.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your claim. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
Our Claims Manager contacted you yesterday to address your concerns and discuss our position in the matter. It was communicated to you what transpired on the call between yourself and our advisor regarding your excess. A workable solution was proposed and you advised to revert back to us once you have made a decision.
We are very sorry for the ordeal and any inconvenience as a result.
Regards
OUTsurance
Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Claims Manager to review and assist.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your claim. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
Our Claims Manager contacted you yesterday to address your concerns and discuss our position in the matter. It was communicated to you what transpired on the call between yourself and our advisor regarding your excess. A workable solution was proposed and you advised to revert back to us once you have made a decision.
We are very sorry for the ordeal and any inconvenience as a result.
Regards
OUTsurance