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Phumzile M
1 reviews | Active since Jan 2022
07 Jan 2022, 17:06
Bad services and ridiculous back and forth
Im totally disappointed with outsurance services, i lost my husband on the 13 12/21..and now it's time to claim for insurance to repay money borrowed for funeral arrangements, now theres stories.. Its calls after calls to semd this to send that. Funny how yol have such a smooth tounge when you sign us up for these services. I arranged my husband's funeral on my own borrowing money and using some money saved no body assisted me with anything, now im being told they need to call my in laws and confirm that they never helped.. What ridiculousness is that?? OUTSURANCE your service is really disappointing.. Im even worried about other services that i currently have with you.
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OUTsurance's replyOfficial
13 Jan 2022, 14:31Good day Phumzile,
Further to our private response, we can confirm that Maggie our claims manager has been unsuccessful in her attempts to contact you . She has subsequently sent you an email, please respond to her email with a date and time that is convenient for you.
Please note, our claims team did advise your son that we require his ID in order to finalise the claim as he is noted as the beneficiary. Once you have responded to Maggie's email, she will call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private response, we can confirm that Maggie our claims manager has been unsuccessful in her attempts to contact you . She has subsequently sent you an email, please respond to her email with a date and time that is convenient for you.
Please note, our claims team did advise your son that we require his ID in order to finalise the claim as he is noted as the beneficiary. Once you have responded to Maggie's email, she will call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply13 Jan 2022, 14:31
Official
Good day Phumzile,
Further to our private response, we can confirm that Maggie our claims manager has been unsuccessful in her attempts to contact you . She has subsequently sent you an email, please respond to her email with a date and time that is convenient for you.
Please note, our claims team did advise your son that we require his ID in order to finalise the claim as he is noted as the beneficiary. Once you have responded to Maggie's email, she will call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private response, we can confirm that Maggie our claims manager has been unsuccessful in her attempts to contact you . She has subsequently sent you an email, please respond to her email with a date and time that is convenient for you.
Please note, our claims team did advise your son that we require his ID in order to finalise the claim as he is noted as the beneficiary. Once you have responded to Maggie's email, she will call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance