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Stanley M

1 reviews | Active since Mar 2017

13 May 2021, 18:27

Bad service/experience

I had a life cover with outsurance for the past three years then in January I requested to add a funeral cover for extended family which they did, i recently lost one of my family members then claimed from outsurance for funeral cover but my claim was rejected reason being there's a waiting period of 6 Months which I was never told of when adding funeral cover. Outsurance is full of tricks and are avoiding paying out with their tricks.

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Replies (2)
OUTsurance
OUTsurance's reply14 May 2021, 10:24
Official
Hello Stanley M

We are so sorry for your huge loss.

Thank you for bringing the matter to our attention.
Our claims manager contacted you after he audited the call we had with you when the cover was discussed with you and accepted.
Our advisor explained the 6 month waiting period we have for death caused by natural causes, which led to the rejection of the claim.
Corne will send you the recording as discussed.

We know this is a most difficult time for you and your loved ones and we are so sorry about the disappointment.

Regards
OUTsurance
OUTsurance
OUTsurance's reply14 May 2021, 10:25
Official
Hello Stanley M

We are so sorry for your huge loss.

Thank you for bringing the matter to our attention.
Our claims manager contacted you after he audited the call we had with you when the cover was discussed with you and accepted.
Our advisor explained the 6 month waiting period we have for death caused by natural causes, which led to the rejection of the claim.
Corne will send you the recording as discussed.

We know this is a most difficult time for you and your loved ones and we are so sorry about the disappointment.

Regards
OUTsurance