EM
Edward M

1 reviews | Active since Jan 2013

01 Mar 2017, 09:36

Bad Service with no feedback

<p>I have spoken to the likes of Jeanine Du Toit, Anastasia Voges, etc and nothing seem to happen to my claim which was partly resolved. Third party has not yet been paid and everytime I communicate with Anastasia is that the claim is in the payment stage and will be finalised soon. The promised date that confirmation will be sent through to me as finalisation of this claim was on 08 February 2017 and today is 01 March 2017. Outsurance pride themselves in settling claims in less than 2 days. It looks like I have lost my Maths if from the 08 February to 01 March 2017 is two days average??? This is the mess created by Outsurance in the first place as the matter will not have went so far if they did the right thing when I put through the claim on 23 May 2015. We are approaching 2nd year still sitting and hammering on the same issue. This is really is disgusting insurance to take your cover with. They mess up and thereafter you need to clean up on their mess!!!!!!</p>

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Replies (1)
OUTsurance
OUTsurance's reply03 Mar 2017, 13:17
Official

Hello Edward

Thank you for bringing the matter to our attention, the content being most alarming.

Our legal liability claims manager, Nompu contacted you with an apology and confirmed payment was indeed done at the time. It was then established we sent you the confirmation to an e-mail address you no longer use.

Nompu sent you the proof of payment to you current e-mail address.

Regards

Dinky