Bad service so far

Dear Outsurance,

I am deeply disappointed with your service. On Monday, a taxi collided with one of our cars, and it is now Thursday with no resolution. The representative assisting me seems more concerned with where I took the car for inspection, despite your promptness in processing debit orders. Additionally, despite having injury-on-duty insurance, my employees received no assistance when they were taken to the hospital.

Currently, I am on the phone with Sikhulile and have requested to speak with her manager. After holding for seven minutes, I still have not been connected to a manager. This delay and lack of urgency are unacceptable as we are losing business. I do not even know the location of the car to attempt repairs on my own.

I have requested multiple callbacks and received no response. Please contact me immediately to resolve this matter.