TT
TT T
1 reviews | Active since Mar 2013
31 Jul 2024, 14:11
Bad service, rude consultant
This has to be the worst and unreliable service ever. Promised to be called back nothing still, why should i do the run around for something that was not even my mistake, im stuck without a car, can work and am made to get all this documents that requires me to use more money and transport, in the mean while while not been able to work because i do not have a car. ridiculous. my ***. my number
Helpful (0)
Replies (17)0
Replies (17)TT
TT T's updateReviewer Update
31 Jul 2024, 15:57When will i get a response?
TT
TT T's update31 Jul 2024, 15:57
Reviewer Update
When will i get a response?
OUTsurance's replyOfficial
05 Aug 2024, 14:15Good day,
Your overall service experience has been unacceptable. Certainly not the type of service we want for our clients.
Further to our private response, we can confirm that our claims manager, Sandile, contacted you to address your concerns. It was identified that the cover wasn't discussed with you at sales stage. We will address this accordingly. Our claims team will be in touch with you to arrange for your vehicle to go for an assessment.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
Your overall service experience has been unacceptable. Certainly not the type of service we want for our clients.
Further to our private response, we can confirm that our claims manager, Sandile, contacted you to address your concerns. It was identified that the cover wasn't discussed with you at sales stage. We will address this accordingly. Our claims team will be in touch with you to arrange for your vehicle to go for an assessment.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
OUTsurance's reply05 Aug 2024, 14:15
Official
Good day,
Your overall service experience has been unacceptable. Certainly not the type of service we want for our clients.
Further to our private response, we can confirm that our claims manager, Sandile, contacted you to address your concerns. It was identified that the cover wasn't discussed with you at sales stage. We will address this accordingly. Our claims team will be in touch with you to arrange for your vehicle to go for an assessment.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
Your overall service experience has been unacceptable. Certainly not the type of service we want for our clients.
Further to our private response, we can confirm that our claims manager, Sandile, contacted you to address your concerns. It was identified that the cover wasn't discussed with you at sales stage. We will address this accordingly. Our claims team will be in touch with you to arrange for your vehicle to go for an assessment.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
TT
TT T's updateReviewer Update
05 Aug 2024, 14:26No one has contacted me.
TT
TT T's update05 Aug 2024, 14:26
Reviewer Update
No one has contacted me.
OUTsurance's replyOfficial
05 Aug 2024, 15:39We can confirm that our claims advisor, Lzeri, contacted you regarding the assessment.
Regards,
The OUTsurance Team
Regards,
The OUTsurance Team
OUTsurance's reply05 Aug 2024, 15:39
Official
We can confirm that our claims advisor, Lzeri, contacted you regarding the assessment.
Regards,
The OUTsurance Team
Regards,
The OUTsurance Team
TT
TT T's updateReviewer Update
05 Aug 2024, 15:43Which client are the taking to, cause i have not received a call.
my number is ***
my number is ***
TT
TT T's update05 Aug 2024, 15:43
Reviewer Update
Which client are the taking to, cause i have not received a call.
my number is ***
my number is ***
OUTsurance's replyOfficial
05 Aug 2024, 16:11Our claims advisor was advised to call the driver of the vehicle. Please refer to the detail we sent via private message.
Regards,
The OUTsurance Team
Regards,
The OUTsurance Team
OUTsurance's reply05 Aug 2024, 16:11
Official
Our claims advisor was advised to call the driver of the vehicle. Please refer to the detail we sent via private message.
Regards,
The OUTsurance Team
Regards,
The OUTsurance Team
TT
TT T's updateReviewer Update
05 Aug 2024, 16:13see, I'm third party and submitted a claim as well, I'm the one they hit the driver of the car Mr Akar hit, so am i not suppose to know what's going on?
TT
TT T's update05 Aug 2024, 16:13
Reviewer Update
see, I'm third party and submitted a claim as well, I'm the one they hit the driver of the car Mr Akar hit, so am i not suppose to know what's going on?
OUTsurance's replyOfficial
05 Aug 2024, 16:29Apologies, the feedback provided above was for our client. Our legal manager has been requested to contact you.
Regards,
The OUTsurance Team
Regards,
The OUTsurance Team
OUTsurance's reply05 Aug 2024, 16:29
Official
Apologies, the feedback provided above was for our client. Our legal manager has been requested to contact you.
Regards,
The OUTsurance Team
Regards,
The OUTsurance Team
OUTsurance's replyOfficial
08 Aug 2024, 14:36Hello TT Tab's
Please accept our apologies for the delay in sending you the settlement offer.
Our liability claims manager contacted you and sent the offer to you via email and also explained the additionals. Upon receipt of the signed form, we will ensure payment is made.
Regards
The OUTsurance Team
Please accept our apologies for the delay in sending you the settlement offer.
Our liability claims manager contacted you and sent the offer to you via email and also explained the additionals. Upon receipt of the signed form, we will ensure payment is made.
Regards
The OUTsurance Team
OUTsurance's reply08 Aug 2024, 14:36
Official
Hello TT Tab's
Please accept our apologies for the delay in sending you the settlement offer.
Our liability claims manager contacted you and sent the offer to you via email and also explained the additionals. Upon receipt of the signed form, we will ensure payment is made.
Regards
The OUTsurance Team
Please accept our apologies for the delay in sending you the settlement offer.
Our liability claims manager contacted you and sent the offer to you via email and also explained the additionals. Upon receipt of the signed form, we will ensure payment is made.
Regards
The OUTsurance Team
TT
TT T's updateReviewer Update
08 Aug 2024, 14:44Thanks to Thelma for the call and trying to get a resolve to the matter i appreciate it very much after such a frustrating process.
TT
TT T's update08 Aug 2024, 14:44
Reviewer Update
Thanks to Thelma for the call and trying to get a resolve to the matter i appreciate it very much after such a frustrating process.
OUTsurance's replyOfficial
08 Aug 2024, 14:46And a BIG thank you for your kind response to her!
OUTsurance's reply08 Aug 2024, 14:46
Official
And a BIG thank you for your kind response to her!
TT
TT T's updateReviewer Update
16 Aug 2024, 11:23So we back to being treated like I asked for this?
i have been calling since 8am for one Sinethemba, Mmeli and Thelma (im told she on leave, at leat she tried to assist the last time), in the legal department, if they are not on their desk, they are not available to take my call, i need to leave a massage for them to call back but no one does.
if you promised to give one feed back on a particular date the least you could do is tell them the status of the claim even if there is no movement its still feed back unlike been made stupid to hold on the line continuously only to be told they are not available, where do yall think we get the money to be calling now and then? You said you'll get back to me today, still im the one who has to call and chase, ridiculous, what substandard customer service is this???
i have been calling since 8am for one Sinethemba, Mmeli and Thelma (im told she on leave, at leat she tried to assist the last time), in the legal department, if they are not on their desk, they are not available to take my call, i need to leave a massage for them to call back but no one does.
if you promised to give one feed back on a particular date the least you could do is tell them the status of the claim even if there is no movement its still feed back unlike been made stupid to hold on the line continuously only to be told they are not available, where do yall think we get the money to be calling now and then? You said you'll get back to me today, still im the one who has to call and chase, ridiculous, what substandard customer service is this???
TT
TT T's update16 Aug 2024, 11:23
Reviewer Update
So we back to being treated like I asked for this?
i have been calling since 8am for one Sinethemba, Mmeli and Thelma (im told she on leave, at leat she tried to assist the last time), in the legal department, if they are not on their desk, they are not available to take my call, i need to leave a massage for them to call back but no one does.
if you promised to give one feed back on a particular date the least you could do is tell them the status of the claim even if there is no movement its still feed back unlike been made stupid to hold on the line continuously only to be told they are not available, where do yall think we get the money to be calling now and then? You said you'll get back to me today, still im the one who has to call and chase, ridiculous, what substandard customer service is this???
i have been calling since 8am for one Sinethemba, Mmeli and Thelma (im told she on leave, at leat she tried to assist the last time), in the legal department, if they are not on their desk, they are not available to take my call, i need to leave a massage for them to call back but no one does.
if you promised to give one feed back on a particular date the least you could do is tell them the status of the claim even if there is no movement its still feed back unlike been made stupid to hold on the line continuously only to be told they are not available, where do yall think we get the money to be calling now and then? You said you'll get back to me today, still im the one who has to call and chase, ridiculous, what substandard customer service is this???
TT
TT T's updateReviewer Update
16 Aug 2024, 11:46This is absolutely pathetic, and why are your consultants laughing at us when we say we cant get through to legal?
TT
TT T's update16 Aug 2024, 11:46
Reviewer Update
This is absolutely pathetic, and why are your consultants laughing at us when we say we cant get through to legal?
TT
TT T's updateReviewer Update
16 Aug 2024, 12:50Useless ****** useless
TT
TT T's update16 Aug 2024, 12:50
Reviewer Update
Useless ****** useless
TT
TT T's updateReviewer Update
16 Aug 2024, 13:05youll are a **** !!!!
TT
TT T's update16 Aug 2024, 13:05
Reviewer Update
youll are a **** !!!!
OUTsurance's replyOfficial
16 Aug 2024, 13:15Hello TT Tab's
Our liability claims manager, Mmeli, contacted you this afternoon.
He provided you with an update on the repairs. Once we have received feedback from the estimator, Mmeli will contact you with a further update on Monday.
Regards
The OUTsurance Team
Our liability claims manager, Mmeli, contacted you this afternoon.
He provided you with an update on the repairs. Once we have received feedback from the estimator, Mmeli will contact you with a further update on Monday.
Regards
The OUTsurance Team
OUTsurance's reply16 Aug 2024, 13:15
Official
Hello TT Tab's
Our liability claims manager, Mmeli, contacted you this afternoon.
He provided you with an update on the repairs. Once we have received feedback from the estimator, Mmeli will contact you with a further update on Monday.
Regards
The OUTsurance Team
Our liability claims manager, Mmeli, contacted you this afternoon.
He provided you with an update on the repairs. Once we have received feedback from the estimator, Mmeli will contact you with a further update on Monday.
Regards
The OUTsurance Team
TT
TT T's updateReviewer Update
21 Aug 2024, 11:23Well the very same Mmeli promised me an outcome by Monday the 19th, cometh the date i was told there was some delays with the service provider. on Tuesday the 20th i was again told that they were waiting for one more response from the service provider, today its the 21st when i call as predicted no one is available to take my call from legal department, no surprises there cause that is the treatment i have been receiving from the word go! No can one response from the service providers take 3 days to get to them unless they are not being truthful? unbelievable!!!!
TT
TT T's update21 Aug 2024, 11:23
Reviewer Update
Well the very same Mmeli promised me an outcome by Monday the 19th, cometh the date i was told there was some delays with the service provider. on Tuesday the 20th i was again told that they were waiting for one more response from the service provider, today its the 21st when i call as predicted no one is available to take my call from legal department, no surprises there cause that is the treatment i have been receiving from the word go! No can one response from the service providers take 3 days to get to them unless they are not being truthful? unbelievable!!!!