Bad service resulting in NO cover

<p>I have been trying for close to 3 weeks now to add a vehicle to a policy. Kgomotso Mutau promised that everything will be processed, and cover will be immediate. A 'forced' debit order would have gone through on the 3rd of June to ensure cover. This didnt happen. Various mails and telephone calls but NOTHING! Then, she promised again that this will be sorted, according to her wrong account details (HOW as it IS on their system). Then again a promise for debit order on Sa****ay, 11 June, and guess what STILL NO COVER as this didnt happen. This is completely unacceptable, as we 'think' we are covered but are not. She promised on Friday to follow up yesterday, my mails are getting ignored? HOW do we then arrange cover as this is the pathetic service we get (other people ALSO contacted us verifying details, etc) - so, not just her, a LOT of the employees. Do we have to take this further, or make it public in order to ensure as many as possible people hear about the pathetic service? If this is not sorted by close of business today, steps WILL be taken - as public as possible!</p>