Bad service on claim number: ***

Hallo,<br> We reported the accident we were involved in, visited the appointed panel beater early in January. Dropped off the car to be fixed on the 19th of January, they said it would only take 3 days. They phoned me on the 28th, telling me I would not receive the car before the 30th (weekend), I said I needed my car, and want if for the weekend at least. When I received the car back, they had not even started any repairs on the car, because they were still waiting for the correct bumper. I said I would only bring back the car once they have all the parts, because I cannot be without transport for such a long period. When I phoned them on the 6th of Feb, they said the bumper arrived, only to realize that the assessor did not approve the repair of all of the damage we sustained. Ever since then I'm phoning Outsurance on a daily basis, every time the person at the call centre tell me they will get Gerald to call me back, without success. No one from Outsurance has to date phoned me back to resolve the issues and to finalize the repair of my vehicle. I'm utterly frustrated, and had I handed in my car again, I would be without it for a month now. I'm very disappointed with their service