bad service on claim ***

<p>I am disappointed in the service I have received from Cedrick Ntsoane, and Outsurance 'Out and About' claims department in general. Regarding the handling of my claim # ********** 56</p> <p>My fitness device stopped synching with an app, renderering it dysfunctional. I was advised to "Please return the item to the place of purchase for an assessment report and forward it to us." I returned the assessment report and never received any feedback for 72 hours! I called repeatedly spending money on air time and away time from my busy job to sort this out. I am so irritated by this exhausting process! After speaking with a third person today, 'Tohto' I have been informed this will be esccalated to management because the report does not report a reason WHY it has stopped working, the reason WHY was not requsted in my intial convo with cedrick and the store does not have generic technicians for this and neither does OUTSURANCE. </p> <p>I requested that she sends me the managers details however I have not received this from her either.</p> <p>What is happening to the service levels at Outsurance. I am very frustrated by the lack of clear instruction from your agents on what is required and the lack in follow ups!</p> <p>I would like a callback from a manager today on my mobile on the status of my claim, please.</p>