SW
Sanri W
1 reviews | Active since Sept 2010
20 Sept 2022, 10:56
Bad service - No Licence Disc after 25 days
On the 27th of August 2022, I paid Outsurance for the renewal of my car license disc. Today it's the 20th of September 2022, and I still didn't receive my license disc. Every time there is lame excuses and empty promises from Outsurance and IOX. This morning IOX phoned me to inform me that Outsurnace instructed them to refund me because I requested it. I never requested my money back, I only told them that I want my disc today, because from tomorrow I will be ******* on the road.
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OUTsurance's replyOfficial
20 Sept 2022, 13:37Good day Sanri,
We fully understand your concern and frustration. 25 days is totally unacceptable.
Tebogo from our app team has been in contact with you to address your concerns. Tebogo advised you of the reasons for the delay and she will remain in contact with you until you receive your license.
You have our sincere apologies for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
We fully understand your concern and frustration. 25 days is totally unacceptable.
Tebogo from our app team has been in contact with you to address your concerns. Tebogo advised you of the reasons for the delay and she will remain in contact with you until you receive your license.
You have our sincere apologies for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply20 Sept 2022, 13:37
Official
Good day Sanri,
We fully understand your concern and frustration. 25 days is totally unacceptable.
Tebogo from our app team has been in contact with you to address your concerns. Tebogo advised you of the reasons for the delay and she will remain in contact with you until you receive your license.
You have our sincere apologies for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
We fully understand your concern and frustration. 25 days is totally unacceptable.
Tebogo from our app team has been in contact with you to address your concerns. Tebogo advised you of the reasons for the delay and she will remain in contact with you until you receive your license.
You have our sincere apologies for the delay and the inconvenience caused as a result.
Regards,
OUTsurance