Bad service, no feedback, abuse by assesor

I have never in my life been through such a horrible experience with outsurance. I have been a client of outsurance for just over a decade and the service that I have received has been of the lowest standards in the history of services rendered. I reported an accident with them on 11/05/2015 to date I do not have any feedback regarding progress on my ***. My husband and I have been instead abused and interrogated by Quinton the assessor. He has no people's skills whatsoever. He is rude, abrupt and abusive, just what the doctor ordered after an accident. I have called the call center on numerous occasions and all I get is that my message will be given to the relevant person. To date I do not have feedback on what is happening to my car. There is no consideration for the customers at all. The manager's manager, Lerato called to apologize for the bad service I received on Monday the 11th and promised to call me back on Thursday morning with feedback. I am yet to receive a response from her, which explains why her staff treats customers in this manner. It is so easy to deduct the monthly premium from my account but yet so difficult and painful to render me a service.