Item: OUTsurance
Rating: 1
Author: Keoma B

OUTsurance's replyOfficial

03 Dec 2021, 10:43

Good day Keoma,

Thank you for bringing this matter to our attention. George from our quote promotion team contacted you to address your concerns regarding the T's & C's. Unfortunately we did provide you with incorrect advise. As per our T's & C's, any person who has already received a payment for this or any other OUTsurance quote promotion in the last 24 months is not eligible for the promotion - https://www.outsurance.co.za/car-insurance/r500promo/ George has emailed you the link in order for you to participate in the promotion. We do apologise for the inconvenience caused. Regards,OUTsurance

OUTsurance's reply03 Dec 2021, 10:43

Official

Good day Keoma,

Thank you for bringing this matter to our attention. George from our quote promotion team contacted you to address your concerns regarding the T's & C's. Unfortunately we did provide you with incorrect advise. As per our T's & C's, any person who has already received a payment for this or any other OUTsurance quote promotion in the last 24 months is not eligible for the promotion - https://www.outsurance.co.za/car-insurance/r500promo/ George has emailed you the link in order for you to participate in the promotion. We do apologise for the inconvenience caused. Regards,OUTsurance

KB

Keoma B's updateReviewer Update

22 Dec 2021, 16:32

This is unacceptable.
1. Outsurance contacted me.
2. The T's&C's were not stated at the start of the conversation.
3. It was an Outsurance agent that, on a recorded line, stated if Outsurance cannot beat my insurance then Outsurance would pay me.
4. I wonder what is stipulated in the POPPIA act about using my personal information without my permission?

KB

Keoma B's update22 Dec 2021, 16:32

Reviewer Update

This is unacceptable.
1. Outsurance contacted me.
2. The T's&C's were not stated at the start of the conversation.
3. It was an Outsurance agent that, on a recorded line, stated if Outsurance cannot beat my insurance then Outsurance would pay me.
4. I wonder what is stipulated in the POPPIA act about using my personal information without my permission?

KB

Keoma B's updateReviewer Update

22 Dec 2021, 16:43

Good day Please note that I have not been able to access the link provided & have reported the matter. I was contacted by Outsurance (***) on 15/12/2021 regarding this, the agent then advised he would speak to his manager about the link/promotion payment & to which assured me that I did not have to provide any schedule or claims letter, even though I asked him – please listen to the recordings (recordings which I always ask for, but do not receive). I understand the error that was caused by the agent, “George”, however, it was decided that I would be allowed to participate in the promotion. Now the agent that called me on Wednesday ran away without getting back to me & I assume he did not even take the matter to his manager. This is really unacceptable!

KB

Keoma B's update22 Dec 2021, 16:43

Reviewer Update

Good day Please note that I have not been able to access the link provided & have reported the matter. I was contacted by Outsurance (***) on 15/12/2021 regarding this, the agent then advised he would speak to his manager about the link/promotion payment & to which assured me that I did not have to provide any schedule or claims letter, even though I asked him – please listen to the recordings (recordings which I always ask for, but do not receive). I understand the error that was caused by the agent, “George”, however, it was decided that I would be allowed to participate in the promotion. Now the agent that called me on Wednesday ran away without getting back to me & I assume he did not even take the matter to his manager. This is really unacceptable!

Bad Service & Misrepresentation