TK
Trevor K
1 reviews | Active since Oct 2018
03 Jun 2021, 10:28
Bad service levels
I put a claim in over a week ago for a cracked windscreen. Had one phone call since then. I have phoned on 6 occasions now and sent countless emails and had no response from Outsurance. What does a person have to do to get service nowadays. I spend quite a bit of money with Outsurance every month and for this kind of service i don't think so.
Any other insurance companies looking for business?
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OUTsurance's replyOfficial
07 Jun 2021, 15:00Good day Trevor,
Thank you for giving us the opportunity to look into the matter.
Ronald our claims manager was in contact with you to address your concerns and he advised you that a new service provider was appointed to do the installation of your windscreen.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
Ronald our claims manager was in contact with you to address your concerns and he advised you that a new service provider was appointed to do the installation of your windscreen.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply07 Jun 2021, 15:00
Official
Good day Trevor,
Thank you for giving us the opportunity to look into the matter.
Ronald our claims manager was in contact with you to address your concerns and he advised you that a new service provider was appointed to do the installation of your windscreen.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
Ronald our claims manager was in contact with you to address your concerns and he advised you that a new service provider was appointed to do the installation of your windscreen.
We do apologise for the poor service experience.
Regards,
OUTsurance