Bad Service, Lack of Feedback, Poor Turn Arrond Time

<p>My claim was lodged on 06/01/2017 for storm damages that damaged my lights / electricity in half the house along with the fridge / freezer (not working), and a few contents items.</p> <p>11 days later I still have no feedback on my claim, A service provider only called me on 17/01 to make an arrangement to assess the fridge / freezer and the contents.</p> <p>I explained to Daniel Mzi (When the claim was captured) that I urgently need the lights and my fridge to be sorted out (which obviously never happened).</p> <p>Can you imagine the amount of money I have spent buying food and now the food is just getting spoilt?</p> <p> </p> <p>It is extremely rare that I ever lodge a complaint on social media, but in this case – after waiting so long for feedback from Daniel Mzi, who never updated me at all in this claim , After calling</p> <p>and speaking to T/M - Kelly Daniels (Who was not helpful at the least bit and with a don’t care attitude, you can listen to the call I made yesterday at 12-00), I further spoke to T/M -Cecilia Pretorius (Who was very polite and helpful, but still didn’t give me feedback yesterday COB, nor responded to mail) ….. I am sorry, but this unacceptable and I am extremely horrified and disappointed with the level of service and lack of feedback that I have received from Outsurance staff , and being a client for 4 years! Outsurance prides itself of quick turn arround time and quick settlement of claims.... But this is not what i have experienced, and I can really say “I Really can’t lean on you (Outsurance) – at this stage”....</p> <p>Please finalise this claim today and cancell my policy at the end of this month.</p> <p> </p>