Bad service from Outsurance ( consultant name is Anthony Coleman)Claim ***)

I have log a claim on 1 March that my decoders were broken due to the storm, then the consultant (Anthony Coleman) request me to get a quotation on PVR which was discontinued. I then find out the latest decoder was DSTV explora I then went to get a quotation because this consultant told me I must get one. I got a quotation then I sent to him he then came back to me and told me that I must look for a cheaper decoder and addition to that he said he is got a cheaper quotation . I ask him why did he ask me to look for quotation meanwhile he was in position of the quotation . I was furious because I felt that I was been send back and forward. Anthony does not have a customer service. I want this matter to be resolved by Outsurance