Bad Service from OUTSURANCE

My experience with OUTSURANCE is very bad, First I had to get quotes regarding a claim, then had the company write a letter stating that the item needs to be replaced. Then trying to amend my policy took ages, I even sent a e-mail regarding this but still not fixed. After we eventually sorted the policy amendments out my premium was suppose to come down but to my horror Outsurance 2 days after my original payment was deducted another amount was also taken off my policy, so instead of paying a reduced premium I now paid a lot more. Due to Outsurance's processes I could NOT speak to the same person and had to speak to a number of people.