BAD SERVICE FROM OUTSURANCE

My Geyser burst last year and was replaced; outsurance asked for a company called PJ Pro Services to replace the geyser, now my geyser is dripping water. I called outsurance again today for assessment and repairs or replace the geyser now they want me to wait for 24hour before a repair or replacement is done. The company that came for assessment today advised that the valve is faulty and need to be replaced and that the work done when replacing the geyser last was not done properly and the valve used was cheap