Bad service from outsurance

<p>I was involved in accident a few weeks ago my claim was approved, I'm covered on full comprehensive cover however I had to beg them to approve additionals that the panelbeater needed to fix the damage as a result my car was being delayed with repairs. I was called to come pick my vehicle as its ready for collection only to find out that only half of the damages were fixed, this is unacceptable. If I wanted to be covered for half I wouldn't have taken full comprehensive cover. My car has been at the panelbeater for 3 weeks now, why is outsurance service so bad? </p>