Bad service from Outsurance

I have posted about our situation before. In June we noticed a water leak outsurance send someone out and denied claim . We forced for.a.second opinion which agreed wirh us . But claim was still denied. Forward to September . Lot of problems in between June and Sept( Nursed my mom in our home she died of cancer and lots other stuff happened). So in Sept we had water coming out from under our bath and saw it was clean water. Had private plumbing company come out and evaluate . They agreed it was a pressure pipe . Send Outsurance the info . It has been a uphill battle to get consent to replace tiles because there is moisture under it , to have walls painted laminated flooring lifted . There is so much damage. So now in Dec after.all this time builders could eventually start replacing tiles. Outsurances takes weeks to c9me back to us . Or just does not let us know about the decisions made. They inform the service providers and that is how we find out. So we will spent Christmas without any kitchen cupboards because the providers that is replacing the cupboards are closed from 13 Dec to 13 Jan . All this because the insurance denied a claim wrongly and then takes weeks at a time to give answers. My 80 year olf father is coming to visit from the 18th. I will not be having a functioning kitchen for Christmas or New Year. Thank you Outsurance . Making a Chrisrmas diner on a 2 plate gastove is going to be so much fun . Not having any cupboards looking for stuff constantly and not knowing where anything is , is great . We have all been sick from the dust and mould , lost income because of leave and sickleave ect. I will not recomend anyone to use Outsurance ever again.