Bad service from Outsurance

I had Outsurance quote me for new vehicle insurance f and mentioned it would have a tracker in it. A pro rata amount of the rate I was quoted was taken from my account on the day I received the vehicle despite there being a tracking device in it on that day. I checked with Outsurance the day before about the vehicle being covered and it having a tracker on it.

The next day, 7 March...I received a reduced rate due to the tracking device but the higher rate was already taken from my account. And Outsurance claims I did not mention anything about a tracker (the agent who called me did not actually listen to the call). I got quotes from Outsurance when I was deciding on a vehicle and I know a tracker reduces the cost so I mentioned it at the quote stage. Outsurance refuses to reimburse me anything based on the higher rate.

This is very frustrating and I feel cheated by Outsurance. I've been with them for over 8 years this is not how a loyal customer should be treated. I want them to listen to all the calls I made regarding the quote and get back to me on this.