Bad service from Outsurance

For the first time in 18yrs we had a break in and have being with Outsurance for 14 yrs.<br> The assessor Charlotte Jones came to the house to investigate I was totally honest in answering all her questions she threw at me , some of the items i had lost the proof of payment like a Canon camera which I had specified years ago with Outsurance .<br> After that I received a call from Charlotte stating that my claim had being approved and can collect my goods from P&amp