Bad service from Out-out outsurance

Outsurance's ads, which include money back guarantees, are misleading people. I signed up with them based on a lie, and the sales person never told me about all the charges and increases. I will request the sign up recording and send it to the Ombudsman's office.I have been getting bad service from rude consultants, not receiving communication letters, but their system shows all the messages which customers have never received. Outsurance bad service, terrible communication, keep up the outstanding BAD SERVICE!!!!!!