GJ
Gian J
1 reviews | Active since Dec 2018
02 Jul 2022, 11:58
Bad service from glass suppliers appointed by outsurance
Registered a glass claim autoboys assigned as the supplier. Glass never arrived I had to phone autoboys to confirm why they had not arrived. They indicated they never received the glass. How do u run a business and not know when have not received the item, to add insult to injury you don't injury the client and the booking is confirmed. Outsurance really need to pull up their socks as am insurer and appoint reliable suppliers. I will be cancel my policy if this is not resolved on Monday 4 July 2022
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OUTsurance's replyOfficial
07 Jul 2022, 13:20Good day Gian,
It was concerning to read about the delay. After responding privately to your review, we escalated the matter for immediate assistance.
Dineo from our client liaison team contacted you as well as our service provider to get the matter finalised. We can confirm that the glass was successfully installed on Monday.
You have our apologies for the inconvenience caused as a result of the delay.
Regards,
OUTsurance
It was concerning to read about the delay. After responding privately to your review, we escalated the matter for immediate assistance.
Dineo from our client liaison team contacted you as well as our service provider to get the matter finalised. We can confirm that the glass was successfully installed on Monday.
You have our apologies for the inconvenience caused as a result of the delay.
Regards,
OUTsurance
OUTsurance's reply07 Jul 2022, 13:20
Official
Good day Gian,
It was concerning to read about the delay. After responding privately to your review, we escalated the matter for immediate assistance.
Dineo from our client liaison team contacted you as well as our service provider to get the matter finalised. We can confirm that the glass was successfully installed on Monday.
You have our apologies for the inconvenience caused as a result of the delay.
Regards,
OUTsurance
It was concerning to read about the delay. After responding privately to your review, we escalated the matter for immediate assistance.
Dineo from our client liaison team contacted you as well as our service provider to get the matter finalised. We can confirm that the glass was successfully installed on Monday.
You have our apologies for the inconvenience caused as a result of the delay.
Regards,
OUTsurance