Bad Service follow up !!

I belonged to Outsurance for many years. I stopped my account with Outsurance when I left the country and it was pretty painless.

My sister in law, has relocated and she has tried emailing Outsurance with no success. She first emailed them using the same email I used, with no success. We both looked on the website for contact details but since we are overseas, I let her use my VOIP SA number but could not get through to Outsurance.

She then tried to email them again, without success as they say "Lets chat" "not via email".....Seriously???

Now my email has changed to *** (this email is not registered with hellopeter) and I would appreciate it if you could either notify me of an email address she can use or call me on my SA VOIP number (which is registered with Hellopeter)

Urgently Please!