MS
Masedi S
1 reviews | Active since Sept 2022
12 Sept 2022, 08:22
BAD SERVICE
I’ve requested Outsurance to cancel my claim and policy and refund all my premiums 5 days ago but they are refusing to action this instruction and fail to communicate or give feedback as to why there’s delays. My overall experience with outsurance has never been pleasant.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
20 Sept 2022, 09:34Good day Masedi,
Thank you for your feedback.
Ferdi our claims manager discussed your claim in detail with you. There were discrepancies that were identified during the validation process. Your claim was rejected and your policy subsequently cancelled. Ferdi advised you that there is no refund due to you.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for your feedback.
Ferdi our claims manager discussed your claim in detail with you. There were discrepancies that were identified during the validation process. Your claim was rejected and your policy subsequently cancelled. Ferdi advised you that there is no refund due to you.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
OUTsurance's reply20 Sept 2022, 09:34
Official
Good day Masedi,
Thank you for your feedback.
Ferdi our claims manager discussed your claim in detail with you. There were discrepancies that were identified during the validation process. Your claim was rejected and your policy subsequently cancelled. Ferdi advised you that there is no refund due to you.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for your feedback.
Ferdi our claims manager discussed your claim in detail with you. There were discrepancies that were identified during the validation process. Your claim was rejected and your policy subsequently cancelled. Ferdi advised you that there is no refund due to you.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance