PN
Phinda N
1 reviews | Active since Jan 2025
16 Jan 2025, 21:10
Bad service experience with Outsurance
I am so disappointed with Outsurance services since 2022 I was insured with them in 2024 a car was involved in an accident and they rejected my claim and paid half of the premiums without any explanation after they said my claim is still under review. My question is How can they pay half of my claim without half of the car payout? And now they are ignoring talking to me
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Phinda N's updateReviewer Update
16 Jan 2025, 21:15And I’ve been waiting for the managers call since Tuesday morning to call since the representative said he’s not available on Monday but I would really appreciate the call
PN
Phinda N's update16 Jan 2025, 21:15
Reviewer Update
And I’ve been waiting for the managers call since Tuesday morning to call since the representative said he’s not available on Monday but I would really appreciate the call
OUTsurance's replyOfficial
17 Jan 2025, 09:50Good day Phinda,
We wish to advise you that we have received notice that this matter is being dealt with through the Office of the Ombudsman for Short-Term Insurance.
In light of the above, the Office of the Ombudsman for Short-Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
The OUTsurance Team
We wish to advise you that we have received notice that this matter is being dealt with through the Office of the Ombudsman for Short-Term Insurance.
In light of the above, the Office of the Ombudsman for Short-Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
The OUTsurance Team
OUTsurance's reply17 Jan 2025, 09:50
Official
Good day Phinda,
We wish to advise you that we have received notice that this matter is being dealt with through the Office of the Ombudsman for Short-Term Insurance.
In light of the above, the Office of the Ombudsman for Short-Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
The OUTsurance Team
We wish to advise you that we have received notice that this matter is being dealt with through the Office of the Ombudsman for Short-Term Insurance.
In light of the above, the Office of the Ombudsman for Short-Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
The OUTsurance Team