FVDM
FLIP VAN DER MERWE
1 reviews | Active since Mar 2022
28 Mar 2022, 17:13
Bad service
This is very bad management from OutSurans to their contractors. Last month my claim was granted to replace a old bath in my home. The bath was replaced but now I'm still waiting for the OutSrance contractors to come and close up. No brick or cement is in and no tiling is done. In the meantime we are not allowed to use the bath, I mean really. Can not believe a small claim like a bath replacement can take so long.
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OUTsurance's replyOfficial
31 Mar 2022, 14:44Hello Flip V
Thank you for your feedback.
Please accept our sincere apologies for the huge inconvenience you have been suffering!
We have since been in contact with you and confirmed an alternative service provider has been appointed to attend to the finalisation of the repair work. It is most unfortunate that this was not concluded for you right after the bath had been replaced.
Regards
OUTsurance
Thank you for your feedback.
Please accept our sincere apologies for the huge inconvenience you have been suffering!
We have since been in contact with you and confirmed an alternative service provider has been appointed to attend to the finalisation of the repair work. It is most unfortunate that this was not concluded for you right after the bath had been replaced.
Regards
OUTsurance
OUTsurance's reply31 Mar 2022, 14:44
Official
Hello Flip V
Thank you for your feedback.
Please accept our sincere apologies for the huge inconvenience you have been suffering!
We have since been in contact with you and confirmed an alternative service provider has been appointed to attend to the finalisation of the repair work. It is most unfortunate that this was not concluded for you right after the bath had been replaced.
Regards
OUTsurance
Thank you for your feedback.
Please accept our sincere apologies for the huge inconvenience you have been suffering!
We have since been in contact with you and confirmed an alternative service provider has been appointed to attend to the finalisation of the repair work. It is most unfortunate that this was not concluded for you right after the bath had been replaced.
Regards
OUTsurance