JN
Johan N
1 reviews | Active since Feb 2022
02 Dec 2022, 06:40
Bad Service
Been an Outsurance customer for more then 20 years. Claimed a few months ago and bought a new car a couple of weeks ago. Worse experience ever I received. Outsurance take no accountability or responsibility. They connect you with one of there bad service providers and you have to fight on your own. This time it is a ***** agreement between Outsurance and MiX and I need to fight about the device or service I received on my own. I’m paying for windscreen cover and pothol cover both from Outsurance and MiX .. and NO one is able to help from Outsurance. I have spoken to about 5 or so from Client care. No help at all.
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OUTsurance's replyOfficial
08 Dec 2022, 14:44Good afternoon Johan,
Further to our private reply we can confirm that Terry has been in contact with you.
She has discussed the recourse and assisted by sharing the workmanship warranty document with you.
We are sorry that your experience with us in trying to resolve this matter has been so challenging but are glad that we were able to discuss the matter with you.
Regards,
OUTsurance
Further to our private reply we can confirm that Terry has been in contact with you.
She has discussed the recourse and assisted by sharing the workmanship warranty document with you.
We are sorry that your experience with us in trying to resolve this matter has been so challenging but are glad that we were able to discuss the matter with you.
Regards,
OUTsurance
OUTsurance's reply08 Dec 2022, 14:44
Official
Good afternoon Johan,
Further to our private reply we can confirm that Terry has been in contact with you.
She has discussed the recourse and assisted by sharing the workmanship warranty document with you.
We are sorry that your experience with us in trying to resolve this matter has been so challenging but are glad that we were able to discuss the matter with you.
Regards,
OUTsurance
Further to our private reply we can confirm that Terry has been in contact with you.
She has discussed the recourse and assisted by sharing the workmanship warranty document with you.
We are sorry that your experience with us in trying to resolve this matter has been so challenging but are glad that we were able to discuss the matter with you.
Regards,
OUTsurance