Bad Service

I had my windscreen replaced, my excess was R1330.

I have 3 cars insured with outsurance. I request a refund of my excess please for the following reasons:- I had an option of installing an aftermarket windscreen for R1150.00 and not claiming. However I decided to put in a claim , forfeited my Outbonus and paid the excess, thinking I was getting an orginal hyundai windscreen and hassle-free after service.

The fitted windscreen was misting at the bottom affecting my vision. I had to use the windscreen wipers to clear it. I Immediately brought this to outsurance attention and the Company that supp**** and fitted.

The glass was replaced. However it still did the same. I tried living with this misting, but it was affection my vision and annoying. I had to use windscreen wipers on a sunny day and apply Wayne's C Thru regularly.

Upon investigation, wanting to remedy this, I found out that it was not a Hyundai windscreen, but an aftermarket windscreen.

I brought this again to Outsurance attention, who promised to speak to the supplier. The supplier called and promised to source a Hyundai windscreen and speak to Outsurance.

After being giving the run around, Outsurance consultant informed me that the supplier informed her, I quote.... " there is nothing wrong with the glass, it is where I park my car is causing the misting"

When questioned how come she is giving me such an answer , I was told that she is not a technician, the technician had told her so which is acceptable.

Not happy with the consultants attitude. I emailed Outsurance and asked for my excess to be refunded, and further wanted to know, how could I get such a response from their consultant.

The same consultant called back, offering to get another supply to come examine the glass. I asked why was an orginal hyundai glass not fitted,.... I Quote "my car is a 2013 model and in NO WAY will I get an orginal glass fitted", was her reply, not giving me an opportunity to reply.

Such unprofessional service and answers was not what I expected.

I trust this will be looked into.