CT
Cyril T
1 reviews | Active since Feb 2012
06 Jul 2023, 13:29
Bad Service
My Mother logged a claim for a broken bath tub +- 5 months ago the bath tub is damaged cause it leaks. Outsurance sent an assessor or the plumbing company to come out. That company came out and said they will come back to fit some parts we still waiting. apparently the tub can not be replaced or they don't want to replace it. My mother has tried to call Outsurance as well as this plumbing company but to no avail. Mapula Thomas ***
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OUTsurance's replyOfficial
10 Jul 2023, 16:34Good afternoon Cyril,
Further to our private response after receiving your complaint our claims manager contacted your mother and reminded her of her decision to not proceed with the claim.
We have now pended the claim as per her request and will assist accordingly.
Regards,
The OUTsurance Team
Further to our private response after receiving your complaint our claims manager contacted your mother and reminded her of her decision to not proceed with the claim.
We have now pended the claim as per her request and will assist accordingly.
Regards,
The OUTsurance Team
OUTsurance's reply10 Jul 2023, 16:34
Official
Good afternoon Cyril,
Further to our private response after receiving your complaint our claims manager contacted your mother and reminded her of her decision to not proceed with the claim.
We have now pended the claim as per her request and will assist accordingly.
Regards,
The OUTsurance Team
Further to our private response after receiving your complaint our claims manager contacted your mother and reminded her of her decision to not proceed with the claim.
We have now pended the claim as per her request and will assist accordingly.
Regards,
The OUTsurance Team