aJ
antheciaa J
1 reviews | Active since Jun 2016
05 Mar 2024, 09:35
BAD SERVICE!!!! DEF CANCELLING THIS POLICY
As a policy holder since 2018 with no issues of payment , i had a funeral claim last week as my mom passed away up until today that claim hasn't been paid out .every time i call they advised me that the policy is by assessors and i must just wait for them to call me . i mean now really not only is it difficult to say goodbye to your mom and still struggling to get payout from ur insurer . What they say on ads is def not what they do always a problem im def cancelling my policy no doubt. no remorse at all
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antheciaa J's updateReviewer Update
05 Mar 2024, 09:43I ALSO THINK THAT YOUR CONSULTANT PAUL MILLER SHOULD LEAVE HIS ANGER ISSUES AT HOME BECAUSE HEJUST DOESNT KNOW HOW TO SPEAK TO CLIENTS , IF HE PERSIST WITH THAT ISSUE OUTURANCE WILL HAVE MANY CANCELLATIONS - HIS UNPROFESSIONAL,
aJ
antheciaa J's update05 Mar 2024, 09:43
Reviewer Update
I ALSO THINK THAT YOUR CONSULTANT PAUL MILLER SHOULD LEAVE HIS ANGER ISSUES AT HOME BECAUSE HEJUST DOESNT KNOW HOW TO SPEAK TO CLIENTS , IF HE PERSIST WITH THAT ISSUE OUTURANCE WILL HAVE MANY CANCELLATIONS - HIS UNPROFESSIONAL,
OUTsurance's replyOfficial
11 Mar 2024, 13:48Good day Antheciaa,
We are sorry for your loss. Condolences to you and your family.
Further to our private response, we can confirm that Maggie our claims manager contacted you. Maggie addressed your concerns, and she discussed the reasons for the delay in detail. Please note, Mr. Miller isn't employed at OUTsurance.
We do apologise for your experience.
Regards,
The OUTsurance Team
We are sorry for your loss. Condolences to you and your family.
Further to our private response, we can confirm that Maggie our claims manager contacted you. Maggie addressed your concerns, and she discussed the reasons for the delay in detail. Please note, Mr. Miller isn't employed at OUTsurance.
We do apologise for your experience.
Regards,
The OUTsurance Team
OUTsurance's reply11 Mar 2024, 13:48
Official
Good day Antheciaa,
We are sorry for your loss. Condolences to you and your family.
Further to our private response, we can confirm that Maggie our claims manager contacted you. Maggie addressed your concerns, and she discussed the reasons for the delay in detail. Please note, Mr. Miller isn't employed at OUTsurance.
We do apologise for your experience.
Regards,
The OUTsurance Team
We are sorry for your loss. Condolences to you and your family.
Further to our private response, we can confirm that Maggie our claims manager contacted you. Maggie addressed your concerns, and she discussed the reasons for the delay in detail. Please note, Mr. Miller isn't employed at OUTsurance.
We do apologise for your experience.
Regards,
The OUTsurance Team