DG
Denton G
1 reviews | Active since Feb 2012
17 May 2021, 09:50
Bad service
I had an incident on Friday, 14 May 2021 (claim number ***) during which a piece of wood became lodged in my sump and the vehicle could not be driven any further. It was then towed to Port Elizabeth. This morning, almost 3 days later, I called to find out what the status of the claim is. The vehicle has not even been assessed yet. Huh? In this day and age that we are living in? So nothing was done to the claim since the vehicle was dropped off in Port Elizabeth?
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OUTsurance's replyOfficial
19 May 2021, 14:52Good afternoon Denton
Thank you for brining your concerns to our attention.
Following the receipt of your complaint, we escalated the matter to our claims manager Marius who has since been in contact with you to address your concerns in detail. We note that your claim has now been authorised and Marius has also discussed the process to follow with you.
We apologise for the disappointing experience.
Regards
OUTsurance
Thank you for brining your concerns to our attention.
Following the receipt of your complaint, we escalated the matter to our claims manager Marius who has since been in contact with you to address your concerns in detail. We note that your claim has now been authorised and Marius has also discussed the process to follow with you.
We apologise for the disappointing experience.
Regards
OUTsurance
OUTsurance's reply19 May 2021, 14:52
Official
Good afternoon Denton
Thank you for brining your concerns to our attention.
Following the receipt of your complaint, we escalated the matter to our claims manager Marius who has since been in contact with you to address your concerns in detail. We note that your claim has now been authorised and Marius has also discussed the process to follow with you.
We apologise for the disappointing experience.
Regards
OUTsurance
Thank you for brining your concerns to our attention.
Following the receipt of your complaint, we escalated the matter to our claims manager Marius who has since been in contact with you to address your concerns in detail. We note that your claim has now been authorised and Marius has also discussed the process to follow with you.
We apologise for the disappointing experience.
Regards
OUTsurance