PN
Pevolin N
1 reviews | Active since Nov 2020
06 Nov 2020, 15:41
Bad service
I'm not one to complain, but the service from this company is pathetic, when it's time to claim they look at all possible angles to say you're not covered, or we cannot pay you out. Please consider taking another insurance guys!
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OUTsurance's replyOfficial
11 Nov 2020, 12:37Hello Pevolin
Thank you for your feedback, affording us the opportunity to understand what caused your unhappiness as well as provide you with proper feedback.
Our claims manager, Lerato contacted you. She discussed you chose to have your vehicle insured for Essential cover. This cover has a limited amount for repairs in the event of accidental damage.
Since it is imperative we provide our clients with proper advice and cover our clients according to their needs and wishes, the sales call was audited.
Our advisor confirmed the cover amount for accidental damage with you and we therefore settled your claim correctly.
We are not insensitive to the financial burden now placed on you as a result of the settlement amount.
Thank you for your understanding.
Regards
OUTsurance
Thank you for your feedback, affording us the opportunity to understand what caused your unhappiness as well as provide you with proper feedback.
Our claims manager, Lerato contacted you. She discussed you chose to have your vehicle insured for Essential cover. This cover has a limited amount for repairs in the event of accidental damage.
Since it is imperative we provide our clients with proper advice and cover our clients according to their needs and wishes, the sales call was audited.
Our advisor confirmed the cover amount for accidental damage with you and we therefore settled your claim correctly.
We are not insensitive to the financial burden now placed on you as a result of the settlement amount.
Thank you for your understanding.
Regards
OUTsurance
OUTsurance's reply11 Nov 2020, 12:37
Official
Hello Pevolin
Thank you for your feedback, affording us the opportunity to understand what caused your unhappiness as well as provide you with proper feedback.
Our claims manager, Lerato contacted you. She discussed you chose to have your vehicle insured for Essential cover. This cover has a limited amount for repairs in the event of accidental damage.
Since it is imperative we provide our clients with proper advice and cover our clients according to their needs and wishes, the sales call was audited.
Our advisor confirmed the cover amount for accidental damage with you and we therefore settled your claim correctly.
We are not insensitive to the financial burden now placed on you as a result of the settlement amount.
Thank you for your understanding.
Regards
OUTsurance
Thank you for your feedback, affording us the opportunity to understand what caused your unhappiness as well as provide you with proper feedback.
Our claims manager, Lerato contacted you. She discussed you chose to have your vehicle insured for Essential cover. This cover has a limited amount for repairs in the event of accidental damage.
Since it is imperative we provide our clients with proper advice and cover our clients according to their needs and wishes, the sales call was audited.
Our advisor confirmed the cover amount for accidental damage with you and we therefore settled your claim correctly.
We are not insensitive to the financial burden now placed on you as a result of the settlement amount.
Thank you for your understanding.
Regards
OUTsurance