mJ
marion J
1 reviews | Active since Jan 2013
24 Dec 2024, 11:37
Bad service.
I was told on 10 Dec the claim would reflect on my account in 2 to 3 working days. On 23 dec I phoned and it had not been released yet. I was told on 24th dec it would take 2 to 3 working days to reflect. I HAD TO PHONE TO GET ANY MOVEMENT ON THEIR PROMISE WHY?????
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OUTsurance's replyOfficial
27 Dec 2024, 12:09Hello Marion
Our claims manager contacted you with an apology for the unfortunate payment delay.
Our claims advisor never finalised the payment at the time.
This is a service transgression viewed in a serious light and is being addressed.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Our claims manager contacted you with an apology for the unfortunate payment delay.
Our claims advisor never finalised the payment at the time.
This is a service transgression viewed in a serious light and is being addressed.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
OUTsurance's reply27 Dec 2024, 12:09
Official
Hello Marion
Our claims manager contacted you with an apology for the unfortunate payment delay.
Our claims advisor never finalised the payment at the time.
This is a service transgression viewed in a serious light and is being addressed.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Our claims manager contacted you with an apology for the unfortunate payment delay.
Our claims advisor never finalised the payment at the time.
This is a service transgression viewed in a serious light and is being addressed.
Thank you for accepting our apologies.
Regards
The OUTsurance Team