Bad service

After writing the review of outsurance, Lerato the claims manager phoned me to say they apologize for the bad service, she also told me she was going to do an investigation and come back to me that was on Monday 6 which she did and told me this is not the type of service that they give to there customers, she also made sure if the problem has been sorted out and ask me is there nothing else she can do and I said in the year I was with them I had three issue that I had and all three times I had experience bad service and now they want to put up the premium can't she look into it and her reply was this she is not sure will speak to the head of that department and come back to me on Tuesday morning it is now Thursday and still no phone call from the head of a claims department, now I can understand why I receive that type of service I think this is my last month with outsurance I may pay abit more from other insurance at least I know for sure I will get what I'm paying for.