Bad Service at Outsurance Insurance Company

I changed my insurance last year and started to use Outsurance with a hope that their service is better as they advertise it. Unfortunately not, I have a claim with them since February 2021 for a GWM glass and until today I'm driving a car with no glass, a woman and I have a child I'm driving every single day,they claim de is no GWM right rear glass in the whole of South Africa. no one care at Outsurance, not even their managers,it's just one more claim to them. What they advertise and what they do is totally different