GO
George O
1 reviews | Active since Oct 2019
03 Dec 2025, 14:52
Bad service at Outsurance
Very bad service from Outsurance.. Wanted to amend my Business policy,was busy with a Lady called Sne and all of a sudden this voice came up. Hello how are you. I mean really, while you already busy talking to someone else. This other women jumped in can i assist you.. I was so shocked and irritated.. I just said excuse me, who are you. She said im taking over from Sne, im Nita Jordaan.. Can i help, i said you know what. That's why customers are leaving Outsurance, because you guys dont have the decency for a customer to finish up his conversation.This after i have been on phone for like 3 hours already. I am so frustrated cant tell you guys. Anyways, hope your day is better than mine.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
05 Dec 2025, 07:13Hello George
Following our initial response to you, we received feedback from our client care manager, confirming she contacted you and provided you with feedback on the service concerns raised.
It was established that your call was transferred to another advisor, without informing you of the intention which led to further frustration having to repeat your initial request for assistance.
We again wish to apologise for this experience. Our client care manager has not affected any changes to your cover yet, as you preferred to contact us net week to conclude the matter for you.
Regards
The OUTsurance Team
Following our initial response to you, we received feedback from our client care manager, confirming she contacted you and provided you with feedback on the service concerns raised.
It was established that your call was transferred to another advisor, without informing you of the intention which led to further frustration having to repeat your initial request for assistance.
We again wish to apologise for this experience. Our client care manager has not affected any changes to your cover yet, as you preferred to contact us net week to conclude the matter for you.
Regards
The OUTsurance Team
OUTsurance's reply05 Dec 2025, 07:13
Official
Hello George
Following our initial response to you, we received feedback from our client care manager, confirming she contacted you and provided you with feedback on the service concerns raised.
It was established that your call was transferred to another advisor, without informing you of the intention which led to further frustration having to repeat your initial request for assistance.
We again wish to apologise for this experience. Our client care manager has not affected any changes to your cover yet, as you preferred to contact us net week to conclude the matter for you.
Regards
The OUTsurance Team
Following our initial response to you, we received feedback from our client care manager, confirming she contacted you and provided you with feedback on the service concerns raised.
It was established that your call was transferred to another advisor, without informing you of the intention which led to further frustration having to repeat your initial request for assistance.
We again wish to apologise for this experience. Our client care manager has not affected any changes to your cover yet, as you preferred to contact us net week to conclude the matter for you.
Regards
The OUTsurance Team