IS
Ian S
1 reviews | Active since Apr 2017
25 Aug 2020, 17:19
BAD service and unprofessional use of contractors
Outsurance delivers BAD service and makes use of unprofessional contractors to do repairs to your house, after a claim.I had a pool system fixed that got damaged and their contractor cant even lay tiles properly.When i pointed out that the tiles are HOLLOW underneath and can break and cut my children's feet, they came up with lies that I damaged the tiles.They refuse to fix their stuff ups
STAY away from them and dont believe their ******* adverts on TV
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
07 Sept 2020, 11:17Good day Ian,
What you had described regarding the workmanship issues were most concerning and we immediately escalated the matter for urgent attention. We fully understand how the process made you feel and your unhappiness as a result.
Our client liaison team contacted you to apologise for the bad experience and to ensure the matter was resolved to your satisfaction.
We can confirm the claim has been finalised and you are once again a happy client.
Regards,
OUTsurance
What you had described regarding the workmanship issues were most concerning and we immediately escalated the matter for urgent attention. We fully understand how the process made you feel and your unhappiness as a result.
Our client liaison team contacted you to apologise for the bad experience and to ensure the matter was resolved to your satisfaction.
We can confirm the claim has been finalised and you are once again a happy client.
Regards,
OUTsurance
OUTsurance's reply07 Sept 2020, 11:17
Official
Good day Ian,
What you had described regarding the workmanship issues were most concerning and we immediately escalated the matter for urgent attention. We fully understand how the process made you feel and your unhappiness as a result.
Our client liaison team contacted you to apologise for the bad experience and to ensure the matter was resolved to your satisfaction.
We can confirm the claim has been finalised and you are once again a happy client.
Regards,
OUTsurance
What you had described regarding the workmanship issues were most concerning and we immediately escalated the matter for urgent attention. We fully understand how the process made you feel and your unhappiness as a result.
Our client liaison team contacted you to apologise for the bad experience and to ensure the matter was resolved to your satisfaction.
We can confirm the claim has been finalised and you are once again a happy client.
Regards,
OUTsurance