DM
Desmond M
1 reviews | Active since Jul 2020
16 Jul 2020, 14:37
Bad service and ****med
If there was minus star I would give out. This is a worst claim I ever had with this company, I feel that I have been ****med by this company and their service provider (DRM Projects) On thd 28/04/2020 I made a claim (***) till today none of all the items were provided and what I get is excuses from the service provider. I realised that some of the items replaced have and didn't function, now back to square one. On the 09/07/2020 I made them aware of my situation, I was given (***) and still my problem is not been resolved and my claims were closed. Why and what am I paying for if the service is so bad and no follow up to check if the customer is satisfied!!
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OUTsurance's replyOfficial
17 Jul 2020, 13:38Hello Desmond
We don't blame you for expressing your dismay at all.
It is most unfortunate to see how many times you were let down. We assure you we don't want any client to go through an experience such as yours and sincerely apologise for much frustration and inconvenience.
Terry provided you with an update and will provide further feedback after she has spoken to Defy and we assure you of our commitment to finalise this matter for you as soon as possible.
Regards
OUTsurance
We don't blame you for expressing your dismay at all.
It is most unfortunate to see how many times you were let down. We assure you we don't want any client to go through an experience such as yours and sincerely apologise for much frustration and inconvenience.
Terry provided you with an update and will provide further feedback after she has spoken to Defy and we assure you of our commitment to finalise this matter for you as soon as possible.
Regards
OUTsurance
OUTsurance's reply17 Jul 2020, 13:38
Official
Hello Desmond
We don't blame you for expressing your dismay at all.
It is most unfortunate to see how many times you were let down. We assure you we don't want any client to go through an experience such as yours and sincerely apologise for much frustration and inconvenience.
Terry provided you with an update and will provide further feedback after she has spoken to Defy and we assure you of our commitment to finalise this matter for you as soon as possible.
Regards
OUTsurance
We don't blame you for expressing your dismay at all.
It is most unfortunate to see how many times you were let down. We assure you we don't want any client to go through an experience such as yours and sincerely apologise for much frustration and inconvenience.
Terry provided you with an update and will provide further feedback after she has spoken to Defy and we assure you of our commitment to finalise this matter for you as soon as possible.
Regards
OUTsurance