LS
Lourens S
1 reviews | Active since Apr 2016
10 Feb 2023, 13:10
Bad service and no repair
We have a claim for the repair of water damage to a piece of roof on the inside of a building, that has not be resolved for almost 2 months. OUTsurance claim *** According to mails received, the repair should have been done by 17 Jan 2023, but up until today ( 10 Feb 2023), nothing has been done yet.
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Replies (2)LS
Lourens S's updateReviewer Update
10 Feb 2023, 14:33Please note that I have send a mail for OUTsurance to cancel the claim, as we will appoint our own contractor and have the damages repaired. This does leave a bad taste in our mouth.....
LS
Lourens S's update10 Feb 2023, 14:33
Reviewer Update
Please note that I have send a mail for OUTsurance to cancel the claim, as we will appoint our own contractor and have the damages repaired. This does leave a bad taste in our mouth.....
OUTsurance's replyOfficial
17 Feb 2023, 12:02Good afternoon Lourens,
Thank you for your further feedback.
We are sorry that the claims process has been so disappointing for you.
Please let us know if you decide to proceed with us and we will be more than happy to contact you.
Regards,
OUTsurance
Thank you for your further feedback.
We are sorry that the claims process has been so disappointing for you.
Please let us know if you decide to proceed with us and we will be more than happy to contact you.
Regards,
OUTsurance
OUTsurance's reply17 Feb 2023, 12:02
Official
Good afternoon Lourens,
Thank you for your further feedback.
We are sorry that the claims process has been so disappointing for you.
Please let us know if you decide to proceed with us and we will be more than happy to contact you.
Regards,
OUTsurance
Thank you for your further feedback.
We are sorry that the claims process has been so disappointing for you.
Please let us know if you decide to proceed with us and we will be more than happy to contact you.
Regards,
OUTsurance