Bad service and feedback

<p>I reported my claim on the 16 /08. My domestic dropped GHD. A service provider called to say will.have my God assessed. They came out to assess the straightener on the 17/08. The straightener was never assessed. It was not even switched on. They looked at it..asked my domestic if I left my the on. They wrote a report to say component failure.</p> <p> </p> <p>I got home called them. Asked them why straightener never assessed. I advised it is an eclipse so it has an automatic shut off If left on.</p> <p> </p> <p>I called out . Left message for Nicollet. Agent called me back said will.come and collect item again.</p> <p>I called out again was told I can take it to my own agents.</p> <p> </p> <p>Out agents come to.My door insists to take my straightener</p> <p> </p> <p>I call today Nicollet left message. I called Out agents. Said spent it.to.another agent in four ways</p> <p> </p> <p>Nicollet calls accuses me of trying to getting my straightener replaced with out a report.</p> <p> </p> <p>I am the one that fought to get a proper a report.</p> <p>Nicollet Appointed someone that did.Not.even.assess to see if.Can.be fixed.</p> <p> </p> <p>And now she tells me.They need to.send it.to.a proper agents</p> <p> </p> <p>Then why was.it.Not.done the first time.</p> <p>I had to phone and explain to.Out agent's what straightener it is.</p> <p> </p> <p>Is it.Not.her job.</p> <p> </p> <p>I am.Not.informed</p> <p> </p> <p>When I call her today she tells.me first I thought you getting your own report.</p> <p> </p> <p>Then I told.her...her agent's insisted on taking it.</p> <p>She then back.tracks and says yes they have it. </p> <p> </p> <p>I am worried about agents Out has appointed.</p> <p>They did.Not.assess item first time and wrote report. Which seemed acceptable by.your agent's.</p> <p>Now sent to.people I.don't.know.</p> <p> </p> <p>And I am.accused of wanting it replaced with out a report. I am trying to.get a proper report</p>