bad service and empty promises

i had an accident on the 31may 2014, i reported the accident on the 2nd of june 2014 for my claim to be processed. it is now 21 feb 2015 and my claim is still not finished and my car is still not repaired.<br> i have complained multiple times and have been assigned with a client liason officer (sydney tyulubu) which also did not achieve any further with the completion of work that needed to be done on my vehicle. im to pay the panelbeater R5500.00 excess for wasting my time for 9 months, painting my car the wrong colour and lying about what work has so far been done on my vehicle. excuse my language but im sick of this ********. queenswood panelbeaters has not given me any customer service and outsurance didn't do any beter. i need answers and i need customer service. im very upset with this and tired of just accepting the situation as it is. i have asked for the manager but have been given presca to deal with. i will go to the onbudsmen if this issue is not dealt with. someone PLEASE HELP!!!