BAD SERVICE AND **** COMPANY TO INSURE WITH

Terrible service from this insurance company, if you want peace of mind stay away from them. DO NOT JOIN OUTSURANCE AND LEAVE THIS INSURANCE COMPANY AS THEY JUST REJECT CLAIMS WITHOUT VALID REASONING AND COMMUNICATION TO YOU. The past week we had a storm for couple of days in the Vaal area and my house was flooded with water coming from the roof. we had to move the furniture to my neighbours. i phoned Outsurance on Saturday for an emergency team to assist they could not get a company to come and assist me then they sent their assessor Ruan de Klerk to check the damage. he checked the in one room he was able to see two cracked roof tiles that he assumed the water came from and on the other room he could not establish where the water was coming from. he told me that he is going to discuss with his manager as he cannot make a call with reagrds to the claim. today morning im sent a rejection letter on baseless reasons that i discussed with him and he could not respond. i have a ceiling damaged in both my bedrooms which he suggested that i poke a hole so that all the water can come down as the ceiling is about to collapse. no one phoned me to discuss the final decision nor given a chance to engage them. i have been asking him (Ruan) to send me the recording of our conversation when he came to do the assesssment and he does not want to send it to me. i am cancelling this policy with immediate effect as the reason one has insurance is for a peace of mind when events happens. my claim number is *** and policy number for cancellation is OT***5.