Bad service and bad communication

Claim Number ***. I wrote off my car 19 June 2015. I received an sms 19 June 2015 07:43am advising that Hector Sello Ntswane ***) didn't receive any communication from the adviser stated on the sms, I was called by Daneel 23 June 2015 who advised she was the assessor , advised me car was written off and it will be settled and a adviser will contact me shortly. 02 July 2015, 10:04am I receive an sms my adviser is Joset Venter ***) a day later I called because to date only the assessor had called me, Joset advised me that this sms message is automated when my adviser in not in for 2 days and she cannot assist me my adviser will be in contact. 06 July 2015 08:59am I received an sms Isabel Mpedi in my adviser, she is the only actual person who called me for almost 2 weeks of no communication from Outsurance. For the first time in 2 weeks I received info regarding how much my settlement was and how much Outsurance was going to pay. Today I recieved a call from Nikita from Claims and gave me a different story. I am still waiting for the claim to be settled. Isabel is the only person who gave me great service.