KZ
Kayise Z
1 reviews | Active since Jan 2017
17 Feb 2021, 11:19
Bad Service
The Laptop and cellphone were reported to be faulty on the 14th of January 2021. non of them have been fixed. my son is doing Matric and he is struggling to do his school work.
The cellphone is it getting worser by day. what is the possibility that this phone can be replaced without any waste of time?
when are were receiving the Laptop? P & G called me 15th of February and told me that the laptop has been fixed but they are having challengies with their service provider who wants the to pay them before they get the Laptop.
Phone Ref. - *** Laptop Ref. - ***
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Replies (1)
OUTsurance's replyOfficial
23 Feb 2021, 07:05Hello Kayise
Further to our private reply to your much warranted complaint, we again wish to apologise for the long time you have been inconvenienced.
Several discussions have since taken place between us as well as our service providers. The cell phone was since written off and we did a cash settlement for you. Andre is in the process of finalising the claim for you.'
Thank you for the further patience you afforded us to conclude the matter for you;
Regards
OUTsurance
Further to our private reply to your much warranted complaint, we again wish to apologise for the long time you have been inconvenienced.
Several discussions have since taken place between us as well as our service providers. The cell phone was since written off and we did a cash settlement for you. Andre is in the process of finalising the claim for you.'
Thank you for the further patience you afforded us to conclude the matter for you;
Regards
OUTsurance
OUTsurance's reply23 Feb 2021, 07:05
Official
Hello Kayise
Further to our private reply to your much warranted complaint, we again wish to apologise for the long time you have been inconvenienced.
Several discussions have since taken place between us as well as our service providers. The cell phone was since written off and we did a cash settlement for you. Andre is in the process of finalising the claim for you.'
Thank you for the further patience you afforded us to conclude the matter for you;
Regards
OUTsurance
Further to our private reply to your much warranted complaint, we again wish to apologise for the long time you have been inconvenienced.
Several discussions have since taken place between us as well as our service providers. The cell phone was since written off and we did a cash settlement for you. Andre is in the process of finalising the claim for you.'
Thank you for the further patience you afforded us to conclude the matter for you;
Regards
OUTsurance