Bad service

Bad bad service!!!!! My husband called for quote on a vehicle. Instead of adding it to his policy it was added to my policy and another debit of R992 was debited from my account instead of my husband. I was then told that it will be refunded some time in August.... what utter bull is that. The so called mistake has been addressed and the vehicle has been removed from my policy however I still dont have my money back in my account. Your broker messed up and now you expect me to be ok with the fact that I need to wait until August before you give my R1000 back.... WTH!!! This is a POPI Act breach. Not even to mention the ridiculous monthly premium you are charging for a 9 year old vehicle. We have been loyal outsurance clients for many years and referred many new clients and this is what we get!!! Disgusting.